There is no reply from xpressbees and finally I have raised a complaint with the consumer court, waiting to hear from them.
28jan2020 reply from xpressbees:
Hello ! We understand you situation if there’s is any issue related to product please contact client. We are courier partner and we have delivered the shipment.
There is no supplier name or address mentioned, please understand this is the way they are cheating people. There is no supplier name, supplier address or any bill, I have no idea who sent the parcel to me. How can xpressbees take a shipment where the supplier address is not mentioned and there is no Bill??
I received one parcel addressed in my company name by XpressBess courier company.
I was not at home and my wife took the parcel. It was addressed in my company name and so my wife thought it is related to Business and she paid Rs 799 for the COD order.
When I came home, my wife showed my and I was surprised. I never ordered anything. This parcel didn’t come from any big E-commerce company like Amazon, Flipkart, Snapdeal. It is from some individual. There is no company name, nothing. It just said that the seller is Kavita, Jaipur and no other details.
Immediately I understood the modus operandi, these cheaters will get addresses of people and companies and simply send parcel using COD. They will include some very very cheap thing in the parcel and if parcel is delivered successfully they make lot of money, and if the receiver realizes that this is not his parcel, the sender just loses some money.
I have attached the SMS from XpressBees about the parcel, I have also attached the Bills(should I say some piece of paper). I have raised a complaint with XpressBees and asked them for my money.
I request everyone to be extremely careful of this kind of cheaters.
Also in this kind of situation whom should we blame, for me XpressBees collected my company and so they are my immediate point to contact.
Let’s see how it goes. I will keep you updated.