One of my friend sent an item from Surat to Gujarat using Delhivery.com and it has been more than 10 days it is not delivered. If I check the status of the parcel it says “Out for delivery”. Also what delhivery did was wrongly put a message that consignee not available. They use all cheap tectics.
For last mile delivery it seems they will give to some other courier company and they are also not responding. It is now 10 days and no idea when will i get the parcel.
Before this I sent a parcel from Bangalore to Surat using http://www.shreetirupaticourier.net and it got delivered in 4 days. These local delivery companies are far far better.
At any cost avoid Delhivery.
If you are running an E-commerce company then I suggest use local companies of that state, they are cheaper and faster.